Welcome to the Fiber Scoring Product-Specific Terms of Service (“Scoring Terms” or “Agreement”)! We appreciate you choosing our services.
Below we have listed important legal terms that apply to anyone who uses our services. These terms are necessary in order to protect both you and us, and to make our services possible and more enjoyable for everyone.
The Fiber Product Agreements are intended to highlight important aspects about using our services. If you utilize the Scoring Services, the Scoring Terms are incorporated as part of the Master Terms.
We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. If you have any suggestions on how we can improve them, you are more than welcome to contact us at support@clerkie.io.
1. DEFINITIONS
“FCRA” means the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq., which is a federal law that regulates the collection, dissemination, and use of consumer information, including consumer credit information. It governs how consumer reporting agencies (CRAs) handle personal data and imposes obligations on entities that furnish, use, or maintain this data to ensure accuracy, fairness, and privacy.
“Personal Data” means any information relating to an identified or identifiable individual where such information is protected similarly as personal data, personal information, or personally identifiable information under laws related to privacy and data protection.
“Scored Account Limit” means the maximum number of accounts that can have an assigned score at any given moment, as defined in the Order Form
“Service” or “Services” means the Fiber Scoring platform and its related products and features.
2. USE OF SERVICES
2.1 License Restrictions. By using the Services, you warrant you will not:
(i) modify, copy, or create derivative works based on the Services;
(ii) resell any portion of the Services; or
(iii) disassemble, reverse engineer, or decompile the Services, or access it in order to:
(iv) build a competitive product or service,
(v) build a product or service using similar ideas, features, functions, or graphics of the Services, or
(vi) copy any ideas, features, functions, or graphics of the Services.
2.2 Guidelines for Use. You will use the Services for your own business purposes as regarded by this Agreement and will not:
(i) send spam or otherwise duplicative or unsolicited calls or messages in violation of applicable laws;
(ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third-party privacy rights;
(iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents, or programs;
(iv) interfere with or disrupt the integrity or performance of the Services; or
(v) attempt to gain unauthorized access to the Services or its related systems or networks.
2.3 FCRA. By using the Services, you attest that Henry Labs is not a “Consumer Reporting Agency” per the definition in the FCRA and the scores provided by Henry Labs do not constitute “consumer reports” as defined by the FCRA.
2.4 Scored Account Limit. The Service will, unless otherwise directed, assign scores to active accounts in the Customer’s inventory up to the Scored Account Limit. If you wish to increase the Scored Account Limit, you may submit an amended Order Form to reflect the number of accounts to which you wish for the Service to assign a score.
3. OUR RESPONSIBILITIES
3.1 Functionality. We will make the Services available to you under the terms set forth in the Agreement and execute any and all service enhancements from time to time. During the Service Term, the functionality of the Services will not be materially decreased from those available as of the time of contract signing.
3.2 SLA Response Times. The following Service Level Agreement (“SLA”) response times are standard for the Services:
Standard SLAs
Response Time
Critical Issue Response Time
Relates to issues that drive either (a) a complete loss of service or a significant feature that is completely unavailable, and no workaround exists or (b) repeated and excessive downtime causing actual material loss of revenue to Customer.
3 hours during Business Hours
Major Issue Response Time
Relates to intermittent issues which materially reduce the quality of the Service, though a workaround may be available. There is a potential risk of losing actual or future revenue as a result of a failure of the Services.
6 hours during Business Hours
Minor Issue Response Time
Relates to failure of the Services which prevents some of the functions from meeting the specifications or cause particular features or functionality to be inoperative. Some non-critical business operations are impaired.
9 hours during Business Hours
Low Issue Response Time
Relates to an isolated event that has not been reproduced.
12 hours during Business Hours
