Introduction
Welcome to Fiber’s Privacy Policy!
Fiber is committed to protecting your privacy. This Privacy Policy applies to the personal data we collect and process in the course of our business and is intended to provide clear guidance to Customers, their Agents, and their End Users on the ways in which we utilize data.
Fiber acts in different ways when processing data:
(i) Fiber acts as a controller of your personal data when you sign up for our Services, visit our websites or interact with us through other channels (for example: in-person events). We use this data for a variety of purposes, including to provide our products and services to you, contact you about relevant content, and improve and promote our products and services.
(ii) Fiber acts as a processor when our Customers use our Services to collect and process personal data (as defined in the Fiber Terms of Service) in connection with their business activities. In this case, we act as a processor (or service provider) on behalf of our customers (who are controllers of personal data) under the Fiber Data Processing Agreement included in the Terms of Service.
For the purposes of this Privacy Policy, "Personal Data" means any information relating to an identified or identifiable individual. This Privacy Policy describes your choices and rights with respect to your Personal Data, including your rights of access and correction.
(i) For information about how to exercise your privacy rights when Fiber acts as a controller of personal data, please see the “Your Privacy Rights and Choices” section.
(ii) If you wish to exercise your privacy rights regarding Personal Data we process on behalf of a customer, please refer to the customer policies and contact the customer directly.
We update this Privacy Policy from time to time and encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes to this document and, if you have an active Fiber agreement and changes are material, we will notify you directly (for example, by sending you an email or in-app notification). Terms not otherwise defined in this Privacy Policy have the meaning given to them in the Fiber Terms of Service.
We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. If you have any suggestions on how we can improve them, you are more than welcome to contact us at support@clerkie.io.
1. What Information We Collect And Process
1.1 Information You Provide to Fiber. When you interact with us via our websites or any sites or services that link to this Privacy Policy (such as getfiber.ai) or use the Services, we may collect Personal Data and other information from you, as further described below.
1.1.1 When You Visit Our Websites. We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to our newsletter, signing up for a webinar, subscribing to one of our Services or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore some of our websites without providing any Personal Data about yourself.
1.1.2 Inbound and Other Event Information. When you register for Fiber event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and in some cases facilitate your registration. Additionally, we may share your registration data with relevant service providers in order to provide event information and improve your experience at future Fiber events.
1.1.3 Account and User Information. We collect Personal Data when you sign-up for a Fiber account, create or modify user information, set preferences, or provide any other related information to access or utilize our Services.
1.1.4 Payment Information. We collect payment and billing information when you register for or purchase paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your Fiber account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
1.1.5 Testimonials. We may post testimonials and comments on our websites, which may contain Personal Data.
1.2 Information We Process on Behalf of Customers When They Use the Services.
Our products, or the Services, allow our customers to assist consumers and businesses in repayment of obligations. When customers use our product, they may process Personal Data such as first and last name, email address, physical address, phone number, or other information about you. We call the information that our customers submit or collect via the product ‘Customer Data’ under our Customer Terms of Service.
We generally store and process information about and on behalf of our customers on our servers as a processor (or service provider) and in accordance with our Fiber Terms of Service. Each customer controls and is responsible for the information they process using the Services and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Fiber for processing purposes.
If you have questions about the Personal Data we process on behalf of a customer, please contact the customer directly and refer to their policies.
1.3 Information We Collect and Process When You Use the Services.
1.3.1 Usage Data. We collect usage data when you interact with the Services. Usage data includes metrics and information regarding your use and interaction with the Services. For example, we may collect data on what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account.
1.3.2 Mobile. When you access or use the Services via our mobile applications, we automatically collect information such as your device model and version, operating system, or device identifiers.
1.3.3 Log Files. Like most websites and technology services delivered over the Internet, we automatically collect and store information about your computer hardware and software when you visit our websites, use our Services, or visit other sites or services that link to this Privacy Policy. This information can include your IP address, browser type, domain names, internet service provider (ISP), and the files viewed on our websites (e.g., HTML pages, graphics, etc.), the files viewed on our, or our customer’s websites (if those websites are hosted on Fiber e.g. HTML pages or, graphics etc.), your operating system, access times and referring website addresses. The majority of these are crucial to ensure data and access security, which may be subject to the customer’s implementation settings.
When you use the Services, we collect and store the categories of information listed above in logs in the following instances, subject to the customer’s implementation settings:
(i) when a customer’s agent logs into their account and accesses tools in the Fiber suite;
(ii) when an individual visits a customer’s website, if the website is hosted by our Services;
(iii) when an individual visits a customer’s website, if the customer’s website is self-hosted, if the customer uses our plug-ins, and the customer uses Fiber scripts and content (such as embedded forms); or
(iv) third-party features and content from other companies.
1.3.4 Third-Party Integrations. We may enable you to connect third-party integrations to your Fiber account, which may require certain permissions to access data or send information to your Fiber account. It is your responsibility to review any third-party integrations you authorize. We may collect information about what types of integrations you use in your Fiber account.
Any permission(s) granted by you grants these third parties access to your data, which may include (but is not limited to) granting third-party applications access to view, store, and modify your Fiber account data. We are not responsible for the practices of third-party integrations, so please carefully review the permissions you grant to third-party integrations.
1.4 Information We Collect from Other Sources.
1.4.1 Fiber Partners. We may receive information about you or Agents of your Fiber account (if applicable), from our global network of partners. We may receive this data through a number of ways, including through our deal and lead registration processes.
We may also collect information about you through our co-marketing partnerships. For example, you may sign up to a webinar or download a whitepaper published by Fiber and a Fiber co-marketing partner. For more information about how we share data with our partners, review the "Partners" subsection of the "How We Share Personal Data" provision of this privacy policy.
1.4.2 Personal Data from Different Sources. We may collect Personal Data about you from other sources, such as third-party providers and publicly available sources. This may include physical mail addresses, job titles, email addresses, phone numbers, and IP addresses. This helps us to update and improve our products, services, and records, identify new customers, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications, and promote events.
2. How We Use Personal Data
2.1 To Communicate with You About the Services. We use the account information you provide to Fiber when signing up for our products and services to send you transactional emails or in-app notifications about billing, account management, and other administrative matters.
We also use your information to recommend new products and services and to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
2.2 To Provide the Services. We use your account information and Customer Data to provide the Services to you. For example, we use the email address you provide when signing up for the product to create your user account. We also use this information to authenticate you when you log in and to provide customer support.
2.3 To Improve and Develop Our Services. We use log files and usage data about how you, your Agents, and your End Users interact with our Services to develop and improve our products and services. For example, we use data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in.
We may use Customer Data to support and develop features and functionality within the Service and similar products and services that rely on model training. You may opt out of having your Customer Data used to support these Services, but keep in mind it may be required to take advantage of some of our features and modules.
We may publish data about how our Services are being used across our customer base. When we share statistical information externally in this particular manner, the data will be aggregated and we will not identify individual users or customers. For example, we may publish blog posts on trends or insights into how end users are interacting with our product.
2.4 To Secure and Protect our Product and Fiber Users. We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new product sign-ups, and to detect and prevent product abuse. This includes enforcing our Acceptable Use Policy.
We use log files to provide general statistics regarding use of the websites by you, including how you use our websites and from what country you are logging in (for analytics, export control, and regulatory purposes) to help improve the navigation experience. Your IP addresses are also collected and logged for security and debugging purposes (e.g., to track access patterns or investigate security events and incidents). For these purposes we associate automatically collected data to other personal data provided by you such as name, email address, address, and phone number.
2.5 To Market and Promote the Services. We use Personal Data to advertise, market, and promote our products, services, and other offerings. For example, we use information like your email or physical address to send information or Fiber content to you we think may be of interest to you, including by post, email, or other means. We may also send you marketing communications relating to our business.
You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you. If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.
We may reach out to you via telephone to ask about other Fiber products or services you may be interested in. If you have a call scheduled with a Fiber representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded. We may also reach out to you via SMS, and you will be offered an opportunity to opt out of those communications.
Where required by law, we will only send marketing communications with your consent. Otherwise, we will market and advertise our products and services on the basis of our legitimate business interests.
We may use information collected from third-party service providers and other sources in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and improved services, personalized communications, event promotion, and to otherwise improve the user experience.
2.6 Other Purposes if We Obtain Your Consent. We may use your data for other purposes when you give us consent to do so.
3. How We Share Personal Data
3.1 Service Providers. We may share Personal Data with our third-party service providers to support our websites, products, and services. For example, we use service providers for tasks such as data hosting. We may need to share your information with service providers to provide information about products or services to you. Examples may include analyzing data or performing statistical analysis on your use of the Services or interactions on our websites, supplementing the information you provide us in order to provide you with better service, developing and improving the Services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for the purposes we direct, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third-party service providers to acknowledge and adhere to our privacy and data protection policies and standards.
3.2 Partners. We may share your personal data with trusted Fiber partners to: (i) contact you based on your communication preferences; (ii) help us perform statistical analysis; (iii) provide customer support; and (iv) to improve our partner programs and Services. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.
We also partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. When you engage with these co-marketing partners, we will tell you with whom we are sharing data and will provide a link to the co-marketing partner’s privacy policy so you can learn more about their privacy practices and how to opt-out of the partner’s communications. You will always have a choice as to whether to disclose your Personal Information to our co-marketing partners. These co-marketing partners are required to adhere to our privacy and data protection policies.
3.3 Corporate Events. If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Fiber on the websites and the Services. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.
3.4 Compelled Disclosure. We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Services, Customer Data is considered Confidential Information and you should review the confidentiality terms in the Fiber Terms of Service for more information.
3.5 Fiber, Other Companies, and Affiliates. We may share your Personal Data with our current and future parents, Affiliates, subsidiaries, and other entities under common control and ownership to the extent necessary to fulfill your request or for other purposes permitted under this Privacy Policy.
4. How We Store and Secure Personal Data
4.1 Data Storage and Security. We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.
4.2 Retention of Personal Data. How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time and explicitly permitted or approved by the customer, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the "Privacy Rights and Choices" section.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Fiber account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
The data we process on behalf of customers in connection with the Services is stored and secured according to the Fiber Terms of Service and Customer Data Processing Agreement.
5. Cookies and Similar Technology
5.1 Cookies. When you visit our websites, sign up for a Fiber account, attend a Fiber virtual event, or request more information about Fiber, we collect information automatically using tracking technologies, like cookies and tracking pixels. For more information, and to learn how to opt out, please refer to our Cookie Policy at https://www.getfiber.ai/cookiepolicy.
Fiber may use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our userbase.
6. Your Privacy Rights and Choices
6.1 Personal Data Requests. Depending on your location and applicable laws, you may have the following data protection rights:
(i) Access, Correction or Deletion. You can request access, correction, updates or deletion of your Personal Data.
(ii) Objection or Restriction. You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
(iii) Withdraw Consent. If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
To exercise any of these rights, please contact us with a verifiable request at support@clerkie.io or
Henry Labs, Inc.
619 7th St
San Francisco, CA 94103
Attn: Fiber
Please note that to protect Personal Data, we may verify your identity by a method appropriate to the type of request you are making. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. Depending on your location, and applicable laws, you may have the right to complain to a data protection authority about our collection and use of your Personal Data.
If you are a customer, prospect, or otherwise interact with a Fiber customer that uses our Service and would like to access, correct, amend or delete your data controlled by the customer, please contact the relevant customer directly. Fiber acts as a processor for our customers in most cases and will work with our customers to fulfill these requests when applicable.
6.2 Anti-Spam Policy. Our Acceptable Use Policy applies to us and to our customers and, among other things, prohibits use of the Services to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Services of an "opt-out" mechanism and other required information. We require all of our customers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the Services.
6.3 To Unsubscribe from Our Communications. You may unsubscribe from our marketing communications through the following methods:
(i) by clicking on the "unsubscribe" link located on the bottom of our e-mails;
(ii) writing to us by mail with a verifiable request at
Henry Labs, Inc.
619 7th St
San Francisco, CA 94103
Attn: Privacy and Data Protection Officer
Customers cannot opt out of receiving transactional emails related to their Fiber account or the Service.
6.4 To Unsubscribe from Our Customers' Communications. Our customers are solely responsible for their own emails and other communications; we cannot unsubscribe you from their communications. Individuals who interact with a Fiber customer can unsubscribe from our customers' communications by working with them directly.
7. California Privacy Rights
7.1 Applicability. This section applies only to California consumers. For purposes of this section "Personal Information" has the meaning given in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share California consumers' Personal Information in our role as a business, and the rights applicable to such residents.
If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access.
7.2 How We Collect, Use, and Disclose Your Personal Information. We have collected the following statutory categories of Personal Information in the past twelve (12) months:
(i) Identifiers, such as name, e-mail address, mailing address, and phone number. We collect this information directly from you, your Agents, or your End Users.
(ii) Commercial information, such as subscription records. We collect this information directly from you or your Agents.
(iii) Internet or network information, such as browsing and search history. We collect this information directly from your device.
(iv) Geolocation data, such as IP address. We collect this information from your device.
(v) Financial information, such as payment information or financial account numbers in the process of repayment of obligations or payment. We collect this information directly from you or your End Users.
(vi) Professional data, such as your job title and company. We collect this information directly from you or your End Users.
(vii) Other Personal Data, in instances when you interact with us online, by phone or mail in the context of receiving help through our help desks or other support channels; participation in customer surveys or contests; or in providing the Subscription Service.
(viii) Inferences drawn from any of the above categories, alone or in combination.
We obtain the categories of personal information listed above from the following categories of sources:
(i) Directly from you (information you, your Agents, or your End Users provide to us),
(ii) Directly and indirectly from activity on our Services, and
(iii) From third parties that interact with us in connection with the Services we perform.
The business and commercial purposes for which we collect this information are described in this Privacy Policy. The categories of third parties to whom we "disclose" this information for a business purpose are described in the “How We Share Personal Data” section of this Privacy Policy. The period of time for which we retain this information is described in the “How We Store and Secure Personal Data” section of this Privacy Policy.
In the preceding 12 months, we have not “sold” or “shared” (as defined under the CCPA) information, including identifiers, to our advertising partners.
7.3 Your California Rights. You have certain rights regarding the personal information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law. These rights include:
(i) The right of access means that you have the right to request that we disclose what Personal Data we have collected and maintained about you in the past 12 months.
(ii) The right of deletion means that you have the right to request that we delete Personal Data collected or maintained by us, subject to certain exceptions.
(iii) The right of correction means that you have the right to request that we correct any inaccurate Personal Data that we maintain about you.
(iv) The right to request information concerning the categories of Personal Data (if any) that we disclose to third parties or affiliates for their direct marketing purposes.
(v) The right to limit the use of sensitive personal information means that you have the right to direct businesses to only use your sensitive personal information for limited purposes. We only collect sensitive personal information (such as your payment information), as defined by applicable laws for the purposes allowed by law or with your consent. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
(vi) The right to appeal means that you can appeal any decision by us to deny your privacy rights under applicable laws.
(vii) The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights.
We respond to all appeal requests as soon as we reasonably can, and no later than legally required.
As noted in “Information We Process on Behalf of Customers When They Use the Services”, each customer controls and is responsible for the information they process using the Services and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Fiber for processing purposes. If you have questions about the appeal requests related to this data, please contact the customer directly and refer to their policies.
7.4 How to Exercise Your California Rights. You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Data, we will verify your identity by a method appropriate to the type of request you are making. Depending on your request, we will ask for information such as your name and your email address. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your Personal Data. We may deny a request from an agent that does not submit proof that they have been authorized to act on your behalf.
We will respond within the time frame permitted by applicable law. Please note that we may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law.
Please use the contact details below, or see the "Your Privacy Rights and Choices" section above, if you would like to:
(i) Access this policy in an alternative format;
(ii) Exercise any of your rights described above;
(iii) Learn more about your rights or our privacy practices; or
(iv) Designate an authorized agent to make a request on your behalf.
To exercise any of these rights, please contact us with a verifiable request at support@clerkie.io or
Henry Labs, Inc.
619 7th St
San Francisco, CA 94103
Attn: Privacy and Data Protection Officer
8. Other Important Privacy Information
8.1 Information About Children. Fiber’s websites, products, and services are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect Personal Data about children under 16. If you believe that we have collected Personal Data about a child under 16, please contact us, so that we may delete the information.
9. Contact Us
9.1 Contact Information. If you have any questions about this Privacy Policy or our privacy practices, or if you have a disability and need to access this notice in a different format:
(ii) You may also contact us by postal mail at:
Henry Labs, Inc.
619 7th Street
San Francisco, CA 94103
